Terms of Service

You represent that you have the legal capacity and authority to enter into these Terms. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” includes that organisation.

We may update these Terms from time to time. Material changes will be communicated as described in the “Changes” section. Continued use after changes become effective constitutes acceptance where permitted by law.

“Content” means text, audio, files, notes, prompts, and other materials you submit to the Service, and outputs generated for you (excluding Illumate’s underlying software and branding).

“You” means the individual or entity agreeing to these Terms. “We”, “us”, or “Illumate” means the Illumate entity providing the Service.

The Service is intended for qualified mental health professionals and authorised staff using the Service in a professional context. You must be at least the age of majority in your jurisdiction.

You are responsible for ensuring that your use of the Service complies with licensing, supervision, and professional ethics rules applicable to you.

Illumate provides tools to assist with documentation workflows, including generation of draft notes, summaries, transcription, and contextual AI features. Features may vary by plan, region, or early-access programme. We may modify, suspend, or discontinue features with reasonable notice where practicable.

The Service does not replace independent clinical judgment, emergency services, or your obligations under law and professional standards. You remain solely responsible for the care of your patients and the accuracy of records you create or sign.

Illumate is not a medical device and is not intended for diagnosis or treatment of patients. We do not provide medical advice to patients. Any AI-generated text is a draft or suggestion only.

Nothing in the Service establishes a clinician–patient relationship between Illumate and any individual whose data you process.

You must provide accurate registration information and keep it updated. You are responsible for safeguarding credentials and for all activity under your account. You must notify us promptly of unauthorised use.

We may require multi-factor authentication or other controls where we deem them necessary for security.

Subject to these Terms and your compliance with them, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal professional purposes.

You must not: reverse engineer, decompile, or attempt to extract source code except where mandatory law allows; probe or stress the Service in a way that could harm availability; use the Service to build a competing product using our proprietary interfaces; scrape or automate access beyond our published API terms; or circumvent security or usage limits.

You agree to use the Service only in compliance with applicable laws, including privacy, confidentiality, and professional secrecy rules. You must obtain and document any consents and notices required for processing patient-related data.

You must not use the Service for unlawful, harassing, discriminatory, or exploitative purposes, or to upload malware or illegal content. You must not submit content that infringes third-party rights.

You remain responsible for redacting or limiting sensitive information in accordance with your policies before sharing exports outside the Service.

Outputs may be inaccurate, incomplete, or not suitable for a particular case. You must review, edit, and validate all AI-generated material before relying on it clinically or legally.

We do not warrant that outputs will be error-free or fit for any particular regulatory filing. You assume responsibility for final documentation you approve.

Illumate retains all rights, title, and interest in the Service, software, models (excluding your Content used as input), trademarks, and documentation. Except for the limited licence above, no rights are granted.

As between you and Illumate, you retain your rights in your Content. To operate the Service, you grant us a worldwide licence to host, process, transmit, and display your Content solely to provide and improve the Service as described in our Privacy Policy.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you.

The Service may integrate with or link to third-party services (for example payment, hosting, or AI providers). Those services are governed by their own terms. We are not responsible for third-party services outside our reasonable control.

Certain periods or tiers of the Service may be offered without charge during early access or promotions. Paid plans, taxes, invoicing, and payment methods will be presented at purchase. Failure to pay may result in suspension of paid features.

Unless stated otherwise, fees are non-refundable except where required by law or our written refund policy.

Our Privacy Policy explains how we process personal data and is incorporated into these Terms by reference. In case of conflict on data protection topics, the Privacy Policy prevails.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ILLUMATE OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD, OR (B) ONE HUNDRED EUROS (€100), IF YOU USED ONLY FREE TIER SERVICES. MANDATORY CONSUMER RIGHTS AND LIABILITY RULES THAT CANNOT BE WAIVED UNDER YOUR LOCAL LAW REMAIN UNAFFECTED.

You will defend, indemnify, and hold harmless Illumate and its affiliates, officers, and employees from third-party claims, damages, and costs (including reasonable attorneys’ fees) arising from: (a) your Content; (b) your breach of these Terms or applicable law; (c) your professional services or clinical decisions; or (d) disputes between you and your patients or employer, except to the extent caused by Illumate’s wilful misconduct or gross negligence.

We may suspend or terminate access if you materially breach these Terms, create security or legal risk, or if we are required to do so by law. We will provide notice where reasonable unless immediate suspension is necessary.

You may stop using the Service at any time and may request account deletion as described in our Privacy Policy. Provisions that by their nature should survive (including intellectual property, disclaimers, liability limits, indemnity, and governing law) will survive termination.

Unless mandatory law provides otherwise, these Terms are governed by the laws of the jurisdiction where the Illumate contracting entity is established, without regard to conflict-of-law principles.

If you are a consumer habitually resident in the European Union, United Kingdom, or another jurisdiction with mandatory consumer protections, you may benefit from rights under the laws of your country of residence. You may also bring proceedings in the courts of your place of residence where such rights apply.

Before filing a claim, you agree to contact us at hello@illumate.me to attempt informal resolution.

We may modify these Terms to reflect changes to the Service or law. We will post the updated Terms and update the “Last updated” date. For material changes, we will provide additional notice where required. Continued use after the effective date may constitute acceptance as allowed by law.

Legal questions about these Terms: hello@illumate.me.